resource’s ability to deliver service excellence and to add value to our clients’ businesses is based on how we recruit, develop and treat our people.

To do so, we use a process called “Our Kind of People” - our innovative employment brand which shapes the way we communicate our aims, values and expectations to our people throughout the company. Our people form the heart of our business and are proud to deliver great service as ambassadors for our clients on their sites.

The following key areas underpin the Our Kind of People brand:

• One Team
• Communication
• Training and Development
• Commitment and Contribution
• Rewarding Excellent Service
  

To ensure that our employees provide the highest levels of service for our clients, we have developed the following training plan in line with the Our Kind of People values:

Induction programme:

We have a 12 week on the job training plan, which focuses on training the resource standard operating procedures and clients specific requirements.

Connect with Our Customer:

This is our service excellence programme that focuses on the value of our customers and their service expectations, as well as considering our people, their image, attitude and behaviours and helping them to manage any service recovery incident to ensure customer satisfaction.

31 steps to Great Service:

This is a series of workshops devoted to ensuring that our values live in the business, through behaviour, attitude and  simple communication.