retail / shopping

As the current economic climate drives an unprecedented increase in competition and pressure on major high street retailers, the sector faces new challenges in boosting footfall, dwell time and spend per head.

resource's focus on improving the customer experience, while ensuring clean, safe shopping environments, is fundamental to growing profitability and reducing stock shrinkage. Our retail teams have specific training in customer service excellence as well as softer skills such as customer liaison.

Key to delivering excellence in retailing is our benchmarked work on developing higher productivity and value. Our services range from security and cleaning to waste management and training provision.

By integrating these services into a single managed offering, we are helping shopping centres or multi-site retail outlets deliver cost-savings of up to 15-20 percent.

"We pride ourselves on doing things differently; we have a unique approach to business with customers never quite knowing what to expect when they come to a store - perfect for those who enjoy a treasure hunt. Our decision to appoint resource was based on excellent service and added value. With stores spread across the country, we needed a company who could support a nationwide contract. resource has the infrastructure to do that.".- Regional Manager, Highstreet Retailer